CORPORATE CUSTOMERS – TERMS OF SERVICE
Updated 2025 January
| ALL CUSTOMERS | |
| ITEMS | DESCRIPTION |
| Service agreements |
Where a service agreement is in place between Snack Proud and the customer, the conditions of that agreement override this Terms of Service document. Service agreements are not essential to work with Snack Proud. However, they are a more formalised commitment of service over an extended period typically suited to customers who have; – A service element ie Pantry Managers |
| Invoicing |
Snack Proud will generally send an invoice 2-4 days after orders are processed. We invoice via Xero and accept all major payment methods. Where consolidated invoicing and/or monthly reporting (consumption reporting or budget tracking) is required, Snack Proud will charge an administration fee per month, at $39.95. |
| Payment Terms |
Standard terms are Net 14. We are willing to consider exceptions to this timeframe – please communicate your needs to finance@snackproud.com.au to undergo our greater credit assessment. |
| Terms and conditions of sale |
A customer enters into a contract of sale with Snack Proud upon placing an order whether that be via email, phone, purchase order or our B2B portal. The exchange of goods is considered to have occurred when the goods leave Snack Proud’s facilities. Snack Proud does not accept refund requests for overorder or unused items. Please ensure that your order is correct when submitting. Orders can only be canceled up until 8am the day prior to delivery. Anything after this will incur a restocking fee of $25 on the basis the order has already been picked and packed. |
| Freight/ delivery fees |
Freight is charged to Snack Proud direct customers as follows: Sydney/ NSW: $14.99 (Up to 6 Boxes) Oversize – NSW: $29.99 (7 Boxes and above) This is at the discretion of Snack Proud warehouse staff and will be assessed based on the cubic volume of a shipment. We will always endeavour to pack your order in a method that minimises freight costs. |
| Product pricing validity |
Any generalised price rise applied across our catalog will be notified and come into effect after a 30-day period. Snack Proud reserves the right to adjust pricing on a SKU level, in line with any increases passed on by our suppliers. Our team is always looking for more affordable products for our customers and building strong relationships with suppliers to keep our prices as affordable as possible.Pantry Customers – Sydney and Melbourne |
| PANTRY CUSTOMERS – SYDNEY AND MELBOURNE | |
| ITEM | DESCRIPTION |
| Pantry manager service |
Snack Proud provides service to our customers in two ways depending on their location and hours required onsite. Merchandising service by driver The service fee for a merchandising service by the Snack Proud driver does not have a minimum as it is performed during their delivery run and includes the delivery portion of your replenishment. This fee also covers the time spent by the Snack Proud orders team creating your next order, using a visual stock take provided by the driver. Pantry Manager Service Snack Proud charges a minimum of 2.5 hours to have a Snack Proud pantry |
| Pantry management fee structure |
Customers will be invoiced for the total number of hours onsite performing services associated with stocking the pantry – including but not limited to, where relevant: organising shelves and fridge space, replenishing, stock receiving and management, storeroom organisation, ordering, stocktake
Events |
| Pantry manager code of conduct |
Snack Proud commits to providing our customers with pantry manager(s) who are courteous, efficient, observe good hygiene practices, are food handler certified, and are professional. They will abide by any stipulations related to privacy onsite as required by the customer. Snack Proud communicates our customers’ pantry needs to the orders team via onsite photographs as a visual stocktake, therefore we reserve the right to take any photos necessary to perform these functions. Our employees have up-to-date food handling certificates and can provide Photos may contain images of our customers’ staff members in the background however we commit to not sharing these beyond the internal Snack Proud team and will only be used in the course of performing the function of order management for the customer. Should photos be taken for social media or promotion, these will not be used or shared without the customer’s permission. |
| Customer service contacts |
Account Management Team Any questions regarding your orders – products, availability range, budget, service, can be directed to your account manager. Kirsty Baker Orders Team Delivery Team |